BEEPY
Terms of Service
Please read these Terms of Service carefully before completing your order. By placing an order or creating a Beepy account, you confirm that you have read, understood, and accept these Terms.
BEEPY IS NOT A REPLACEMENT FOR EMERGENCY SERVICES. In any emergency, always call 112 (the single European emergency number) immediately.
Changes in version 2.6 (effective 7 November 2026): the yearly Renewal is described as one purchase of two services sold and priced together for one total price (App Service, and Mobile Connectivity & Voice); where available, the Renewal can also be purchased inside the Beepy iOS app in the EU, with payment processed by Stripe; prices are stated in EUR. Sections 2, 4.1, 5.2, 6, 7, 9.4 and 12 have been updated accordingly. The amounts charged are unchanged.
1. Service Provider Details
These Terms govern the use of products and services offered by the Service Provider via getbeepy.com. The Service Provider's details:
| Company name | GBPY Kereskedelmi Kft. |
| Trading name | Beepy |
| Registered address | 2096 Üröm, Völgyliget sétány 38. A. ép., Hungary |
| Registration number | 13-09-247651 |
| Tax number | 33069988-2-13 |
| Represented by | Mátyás Keszler |
| hello@getbeepy.com (general) · support@getbeepy.com (customer support) | |
| Website | https://getbeepy.com |
| Data protection contact | mkeszler@getbeepy.com |
1.1 Hosting Provider
| Hosting provider | Cloudflare, Inc. |
| Address | 101 Townsend St, San Francisco, CA 94107, USA |
| Data centre location | Global CDN network; Service data (location and account data) is stored in the EU on Hetzner Online GmbH servers (Helsinki/Frankfurt) |
| Website | https://www.cloudflare.com |
2. Definitions
In these Terms, the following definitions apply:
- Service Provider: GBPY Kereskedelmi Kft.
- User / Consumer: an individual aged 18 or over who purchases a Beepy device or uses Beepy services. A Consumer is a natural person acting outside their trade, business, or profession.
- Device: the Beepy GPS tracker hardware, including accessories and the embedded M2M SIM card.
- Service: the Beepy mobile application, web platform, location and related functionality.
- Renewal: the one-off purchase, for one year, of two services that the Service Provider sells and prices together, for one total price: (a) App Service: the Beepy app platform service (live location, location history, safe zones (geofences), alerts and family sharing); and (b) Mobile Connectivity & Voice: the paid mobile network service of the Device's embedded M2M SIM card (cellular data and 20 voice minutes per Device per month), which allows the Device to connect to the mobile network. The two services cannot be purchased separately; the invoice itemises the total price between them.
- Service Period: a 12-month period during which both services (App Service and Mobile Connectivity & Voice) are provided for the Devices linked to the Account. The first Service Period is included in the Device purchase price; each further Service Period is purchased by a Renewal.
- Account: the user account registered by the User, representing one family.
- Activation: the process by which the User links the Device to their Account by scanning a QR code in the app, starting the first Service Period.
3. Scope and Amendments
These Terms apply to all legal relationships between the Service Provider and the User concerning Beepy products and services.
Services are available to individuals aged 18 or over only. Businesses, institutions, and other organisations may not enter into a contract under these Terms.
The Service Provider reserves the right to amend these Terms unilaterally. The User will be notified of material changes by email and via the website at least 30 days before the changes take effect. If the User does not terminate the contract before the changes take effect, the changes are deemed accepted. Amendments do not affect orders already placed.
4. Formation of Contract
4.1 Ordering Process
The User places an order on getbeepy.com by adding the product to the cart and completing the order steps. Before finalising, the User can review and amend the order details.
Placing the order by clicking the 'Order' (or equivalent) button constitutes a binding offer entailing a payment obligation.
A Renewal is purchased on getbeepy.com or, where available, inside the Beepy iOS app, as set out in Section 6.3; Sections 4.2 and 7 apply to it accordingly.
4.2 Confirmation
The Service Provider sends an order confirmation by email without delay, but no later than 48 hours after receipt. The contract is concluded when the confirmation email reaches the User. If no confirmation arrives within 48 hours, the User is released from the offer.
4.3 Language and Filing
The language of the contract is Hungarian (with this English version provided for convenience). The contract is not filed and is not subsequently accessible; it is evidenced by the order and its confirmation.
5. The Product
5.1 The Beepy GPS Tracker
Beepy is a compact, portable GPS tracker providing real-time location, two-way audio, and SOS alert functionality. The Device contains an embedded, pre-configured M2M SIM card, so no SIM purchase or network configuration is required from the User.
Key specifications:
- Real-time positioning (GPS + WiFi + LBS)
- Two-way HD audio
- SOS emergency button
- 4G LTE Cat 1 connectivity, 2G fallback for voice
- 650 mAh battery, up to 96 hours under typical use
- IP65 dust and water protection rating
5.2 The Embedded M2M SIM Card
The Device ships with an embedded M2M (machine-to-machine) SIM card managed by the Service Provider. The SIM is solely for operating the Beepy service, cannot be used for other purposes (e.g. personal calls or data), and is not intended to be removed. The SIM's operation is subject to a fee; it is provided as the Mobile Connectivity & Voice service, which forms part of the Service Period.
The embedded M2M SIM card and the location Service are intended to operate within the European Union and the European Economic Area (EU/EEA). During use outside the EU/EEA (roaming), the availability, quality and accuracy of the Service are not guaranteed and may be temporarily or permanently suspended depending on local mobile networks. The Service Provider reserves the right to restrict the Service in certain countries or on certain networks for technical or contractual reasons.
6. App Service and Mobile Connectivity & Voice
6.1 What a Service Period Covers
Beepy offers a single, unified yearly service made up of two services, the App Service and Mobile Connectivity & Voice, which are always provided, sold and priced together. An active Service Period is required for the Device to connect to the mobile network, and therefore to transmit its location, send SOS alerts and make or receive calls, and for the User to see this in the app. A Service Period includes:
- App Service: the Beepy app platform service, including live location, location history, safe zones (geofences), alerts and family sharing
- Mobile Connectivity & Voice: mobile data connectivity for the Device within the EU/EEA
- Mobile Connectivity & Voice: voice calls to and from the Device (20 minutes of call time per device per month; call time beyond the allowance is invoiced retrospectively at EUR 0.15/minute)
- Mobile Connectivity & Voice: operation of the embedded SIM card and of the Device's network connection to the Beepy servers
6.2 The First Year
The Device purchase price includes the first 12-month Service Period, i.e. both services (App Service and Mobile Connectivity & Voice), at no additional charge. The first Service Period begins on the date of first Activation (not on the order or delivery date). Each additional Device purchased for the Account extends the Account's current Service Period by a further 6 months.
6.3 Renewal
After the first 12-month Service Period expires, continued use of the App Service and of the Device's Mobile Connectivity & Voice requires a Renewal, payable annually. The Renewal is one purchase with one total price for both services. The price depends on the number of active Devices on the Account; on the effective date of these Terms it is EUR 78 per year for 1 Device, EUR 150 per year for 2 Devices and EUR 216 per year for 3 Devices (VAT included). The invoice itemises the total between the two services (respectively EUR 12 App Service + EUR 66 Mobile Connectivity & Voice; EUR 23 + EUR 127; EUR 33 + EUR 183). The current price is always published on the website. The Service Provider will notify the User by email before the first 12-month period ends.
The Renewal can be purchased on the getbeepy.com website or, where available, inside the Beepy iOS app in the European Union. In both cases the seller is the Service Provider, and payment is processed by the Service Provider's payment provider, Stripe. Apple is not a party to a purchase made inside the app and does not process the payment, issue the invoice or handle refunds; questions, complaints and refund requests are handled by the Service Provider at support@getbeepy.com.
The Renewal is a one-off purchase and does not happen automatically: continuing the Service requires the User's express, affirmative action. The Service Provider will never charge the User without their explicit consent.
6.4 The Device Without an Active Service Period
If the User does not renew at the end of a Service Period, the Device keeps working for a 30-day grace period. After that, both services end: the Device's mobile connectivity is suspended, as the embedded M2M SIM's operation is subject to a fee: the Device can no longer transmit its location, send SOS alerts or make calls, and it is deactivated and removed from the User's Account in the app. The User's Account and the app remain available, and the Device's stored data is kept in line with the retention periods set out in the Privacy Policy. Ownership of the Device remains with the User. A Renewal can be purchased at any time, which reactivates the Device and restores it to the Account.
6.5 Cancellation
An active Service Period may be cancelled at any time, without reason, on the getbeepy.com website or by emailing support@getbeepy.com. Upon cancellation, the Service remains available until the end of the paid Service Period, after which it ends. The Service Provider does not refund fees for an unused portion of a paid period unless required by law. The Renewal is a single purchase: a refund, where due, covers both services together, and neither service can be cancelled or refunded separately, unless required by law.
6.6 Account and Family Model
One Account represents one family. The account owner may add up to 5 family members, who can view the location of all Devices linked to the Account. Up to 3 Devices may be linked to one Account. Accounts are non-transferable. If a Device is passed on, the new owner must create their own Account, and the first-year benefit included in the Device price does not transfer.
6.7 The App and the Web Platform
The App Service is provided through the Beepy mobile application and web platform — including the map, 30-day location history, geofence (virtual fence) alerts, weekly summary reports, family sharing (up to 3 devices and up to 5 shared family members per account) and customer support in Hungarian. Downloading the app and creating an Account are free of charge. The App Service is provided only as part of a Service Period, together with Mobile Connectivity & Voice, and is not sold separately; no other digital content or app feature is sold.
7. Prices and Payment
Prices are stated in euro (EUR) and include VAT. Any Hungarian forint (HUF) amount shown on the website is indicative only; the charge is made in EUR. The applicable price is always the price shown at the time the order or Renewal is placed.
Payment for Device orders and for Renewals, whether made on the website or inside the Beepy app, is processed via the platform operated by Stripe Payments Europe Ltd., by credit or debit card or another payment method offered in the payment form. The Service Provider does not store or process the User's full card details; payment data is handled solely by Stripe under its own data policy.
The Service Provider issues an electronic invoice for the transaction, sent to the email address provided by the User. For a Renewal, the invoice itemises the total price between the App Service and Mobile Connectivity & Voice.
In the event of an obviously erroneous price (e.g. EUR 0 or a conspicuously low price due to a website error), the Service Provider is not obliged to sell at the erroneous price and may offer fulfilment at the correct price.
8. Shipping
The Service Provider ships the ordered Device within the European Union. Shipping is free. Orders are dispatched within 1-2 business days of confirmation. Estimated delivery times are published on the website and are indicative.
Risk of loss passes to the User upon receipt of the product by the User (or a third party other than the carrier designated by the User).
Orders are fulfilled subject to stock availability. If a product is unavailable, the Service Provider will inform the User without delay and refund any amount already paid.
9. Right of Withdrawal (Consumers)
Under Hungarian Government Decree 45/2014 (II. 26.) on distance contracts, Consumers have the following rights.
9.1 Exercising the Right of Withdrawal
The Consumer may withdraw from the contract within 14 days of receipt of the Device, without giving a reason. The withdrawal period begins on the day the Device is received.
The Consumer may exercise this right by an unequivocal statement, or using the model withdrawal form in the Appendix, sent to support@getbeepy.com. The withdrawal is timely if sent before the 14-day period expires.
9.2 Effects of Withdrawal
Upon withdrawal, the Consumer must return the Device without delay, and no later than 14 days from communicating the withdrawal. The direct cost of return is borne by the Consumer.
The Service Provider refunds the full amount paid, including standard delivery cost, within 14 days of becoming aware of the withdrawal, using the original payment method. The Service Provider may withhold the refund until the Device is returned or the Consumer provides credible proof of return.
9.3 Diminished Value
The Consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Device. The right of withdrawal therefore exists even if the Device has been tested; however, if used beyond what is necessary for testing, the Service Provider may claim the resulting diminished value.
9.4 Special Rules for Digital Services
If the Consumer expressly requested that the Service (Activation, or a Service Period purchased with the Device or by Renewal, covering both the App Service and Mobile Connectivity & Voice) begin within the withdrawal period and performance has commenced, the Consumer may be required to pay a proportionate amount for the service already provided upon withdrawal. For a Renewal, the 14-day withdrawal period begins on the day the contract is concluded, and withdrawal applies to both services together. Commencement of the digital service does not extinguish the Consumer's 14-day right of withdrawal regarding the hardware.
10. Warranties and Guarantee
10.1 Implied Warranty for Defects (Kellékszavatosság)
In the event of defective performance, the User may bring an implied warranty claim against the Service Provider under the Hungarian Civil Code. The User may, at their choice, request repair or replacement, unless this is impossible or would entail disproportionate cost. Failing that, the User may request a proportionate price reduction, have the defect repaired at the Service Provider's expense, or withdraw from the contract.
The User must report the defect without delay, and no later than two months after discovery. The claim may be enforced within two years of performance. Within one year of performance, the User need only prove the defect; after one year, the User must prove that the defect existed at the time of performance.
10.2 Product Warranty (Termékszavatosság)
In the event of a defective Device, the User may, at their choice, bring an implied warranty claim (10.1) or a product warranty claim. Under product warranty, the User may only request repair or replacement of the defective product. A product is defective if it does not meet the quality requirements in force when placed on the market, or lacks the characteristics described by the manufacturer.
A product warranty claim may be enforced within two years of the product being placed on the market by the manufacturer, against the manufacturer or distributor only.
10.3 Guarantee (Jótállás)
The Service Provider provides a 12-month guarantee on the Device from delivery, covering manufacturing and material defects in the hardware. This guarantee does not affect or limit the User's statutory rights, including implied and product warranty rights.
The guarantee does not cover:
- defects from misuse, incorrect storage, or handling
- physical damage, or damage from water exposure beyond the IP65 rating
- defects from unauthorised modification or intervention by the User or a third party
- natural wear (e.g. gradual reduction of battery capacity over time)
To make a guarantee claim, the User must document the defect with a photo or short video and contact support@getbeepy.com. In justified cases, the Service Provider provides a replacement device.
11. GPS Service and Accuracy Disclaimer
The accuracy of Beepy location services depends on location, weather, environment, and network. The Service Provider does not guarantee continuous, uninterrupted, or specific-accuracy positioning, particularly:
- indoors, in tunnels, or underground car parks
- in dense urban environments (GPS shadowing)
- without mobile coverage or with weak signal
- when the battery is depleted
- during outages at the mobile operator or map provider
- during use abroad (roaming), when the Device relies on local mobile operators whose coverage, network technology, and service levels differ by country and operator
BEEPY IS NOT A SAFETY DEVICE AND DOES NOT REPLACE OFFICIAL EMERGENCY SERVICES. Always call 112 in an emergency. Pressing the SOS button establishes an audio call to the phone number linked to the Account— it does not automatically notify authorities.
The Service Provider is not liable for damages arising from GPS inaccuracy, delay, or outage, within the limits set out in Section 12.
The Service depends on the availability of networks operated by mobile operators. Mobile operators gradually discontinue certain network technologies (e.g. 2G, 3G) over time. If the network or technology used by the Device is discontinued or restricted by the mobile operator, this may affect the availability of certain Device functions (e.g. the fallback voice call). To the fullest extent permitted by law, the Service Provider is not liable for such network changes outside its control.
The Service Provider may temporarily suspend or restrict the Service for maintenance, updates or improvements. Where maintenance is planned and foreseeable, the Service Provider will endeavour to give prior notice. During maintenance the Service or certain functions may be temporarily unavailable; to the fullest extent permitted by law, the Service Provider is not liable for such temporary outages.
12. Limitation of Liability
The Service provides the Service 'as is', according to the current state of technology. To the fullest extent permitted by law, the Service Provider's liability is limited to the total Renewal fees (for both services together) actually paid by the User in the 12 months preceding the claim. To the fullest extent permitted by law, the Service Provider further excludes liability for indirect damages, loss of profit, and any damage arising from the Service being used as a substitute for personal supervision, from coverage, signal or battery limitations being disregarded, or from decisions based solely on data provided by the Service. Liability for breach of contract caused intentionally, or harming human life, physical integrity or health, cannot be excluded or limited (Section 6:526 of the Hungarian Civil Code).
The Service Provider is not liable for:
- indirect, incidental, or consequential damages, or lost profit
- damages from GPS inaccuracy or coverage gaps
- service outages caused by third parties (mobile operator, map provider, payment provider)
- damages from force majeure (natural disaster, network outage, official action, war, strike)
- inaccuracy, delay, or outage arising during use abroad (roaming) from the differing coverage, network technology, or service levels of local mobile operators
These limitations do not affect the Service Provider's liability for intentional or grossly negligent harm, or for harm to life, bodily integrity, or health, nor the Consumer's statutory rights.
13. Acceptable Use
The User may use Beepy only for lawful purposes. The following are prohibited:
- tracking any other adult without their knowledge and express consent (except a minor child under parental supervision)
- using the Service for harassment, unauthorised surveillance, or unlawful data collection
- any attempt to hack, reverse-engineer, or gain unauthorised access to Beepy systems
- commercial resale of the Service or Device without the Service Provider's prior written consent
Compliance with the legal conditions for tracking other persons is solely the User's responsibility. The Service Provider reserves the right to immediately suspend or terminate an Account upon breach.
For the proper operation of the Service, the User must: (a) charge the Device regularly and keep it charged; (b) keep the SOS and permitted (whitelist) phone numbers up to date in the mobile app and verify their correctness; and (c) wear or place the Device as intended. The Service Provider is not liable for damage arising from the Device's battery being depleted, or from the SOS or whitelist numbers being incorrect, incomplete or outdated — in particular where, for this reason, an SOS call does not reach the person intended by the User.
If the Device is worn by a minor or another person with limited capacity to make legal declarations on their own behalf, the User must complete the wearer-type declaration made available during Activation, and must ensure that the lawful conditions for tracking exist (in particular parental custody rights, or the consent of the data subject or their legal representative). Compliance with these conditions is solely the User's responsibility; making the wearer-type declaration is a condition of the lawful use of the Device.
14. Intellectual Property
The Beepy app, web platform, the 'Beepy' name and logo, and all website content (text, graphics, images, software) are the intellectual property of the Service Provider or its licensors, protected by copyright and other laws. The User obtains a non-exclusive, non-transferable licence to use the Service as intended. Any other use requires the Service Provider's prior written consent.
15. Data Protection
The Service Provider processes the User's personal data under applicable data protection law, in particular Regulation (EU) 2016/679 (GDPR). Detailed terms are set out in the separately published Privacy Policy, available in the website footer.
As Beepy is a location service, location data is sensitive personal data. It is processed only with the express consent of the adult User managing the Account.
16. Complaints and Dispute Resolution
16.1 Complaints
The User may submit complaints to support@getbeepy.com. The Service Provider responds substantively to written complaints within 30 days of receipt. If a complaint is rejected, the Service Provider gives reasons.
16.2 Conciliation Board
If a complaint is rejected, the Consumer may turn to the conciliation board competent for their place of residence. The competent board for the Service Provider's registered seat:
| Name | Pest County Conciliation Board (Pest Vármegyei BékélteŴQ Testület) |
| Address | 1055 Budapest, Balassi Bálint utca 25. IV/2. |
| pmbekelteto@pmkik.hu | |
| Phone | +36 1 792 7881 |
16.3 Online Dispute Resolution
The Consumer may use the EU online dispute resolution platform at: https://ec.europa.eu/odr
16.4 Consumer Protection Authority
The Consumer may turn to the metropolitan or county government office competent for their place of residence, acting as the consumer protection authority.
16.5 Court
The User may pursue claims arising from a consumer dispute before a court under the Hungarian Code of Civil Procedure.
17. Termination
The User may initiate the deletion of their Account at any time on the website, within the app, or by emailing support@getbeepy.com. Upon receipt of the deletion request the Account becomes inactive and a 30-day grace period begins, during which the deletion may be revoked by logging back into the Account or by email. After the grace period expires, the Account and its associated data— including location data— are permanently and irreversibly deleted from the Service Provider's systems, subject to the retention periods set out in the Privacy Policy. Accounting records (invoices, payment data) must be retained by the Service Provider for 8 years pursuant to Section 169 of Act C of 2000 on Accounting, irrespective of the deletion. Upon deletion, Devices cease to be linked to the Account; Section 6.5 applies to any prepaid, unused Service Period.
The Service Provider may suspend or terminate an Account if the User materially breaches these Terms, fails to pay due Renewal fees, or engages in unlawful conduct.
18. Governing Law
These Terms and the relationship between the Service Provider and the User are governed by Hungarian law, in particular Act V of 2013 (Civil Code), Act CVIII of 2001 (Electronic Commerce Act), Government Decree 45/2014 (II. 26.), Act CLV of 1997 (Consumer Protection), Government Decree 151/2003 (IX. 22.) on mandatory guarantee, and applicable EU consumer protection and data protection law.
19. Miscellaneous
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force; the invalid provision is replaced by a valid one closest to the parties' intent.
Failure or delay by the Service Provider in exercising a right does not constitute a waiver of that right.
These Terms constitute the entire agreement between the parties.
Appendix— Model Withdrawal Form
(Complete and return to support@getbeepy.com only if you wish to withdraw from the contract.)
To: GBPY Kereskedelmi Kft. (2096 Üröm, Völgyliget sétány 38. A. ép., Hungary; hello@getbeepy.com)
I hereby give notice that I withdraw from my contract for the sale of the following product:
- Order ID / product name: ____________________________
- Date of contract / receipt: ____________________________
- Consumer's name: ____________________________
- Consumer's address: ____________________________
- Consumer's signature (paper form only): ____________________________
- Date: ____________________________